Lead enterprise client success as a Senior Manager in Client Services at Octacom, Richmond Hill, ON. Focus on service quality and operational efficiency with top-tier document management solutions.
This full-time, permanent position demands ownership of crucial client relationships, ensuring excellence in service delivery and project management. You will be responsible for shaping the client experience from onboarding to renewal, deploying strong leadership skills supported by 5+ years of account management experience. Your proactive approach will foster positive client interactions.
Key Responsibilities:
• Manage client accounts and maintain communication
• Resolve escalated issues efficiently
• Lead project scoping and onboarding processes
• Monitor performance and renewals effectively
• Set documentation standards for QA implementations
Requirements:
• Bachelor's degree in Business or related field
• Minimum 5 years in account management roles
• 2+ years managing enterprise accounts
• Robust organizational and time management skills
• Proficient in Microsoft Office Suite
Drive operational excellence and enhance client satisfaction with your expertise at Octacom.
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📌 Client Services Senior Manager Role (Richmond Hill)
🏢 DATA COMMUNICATIONS MANAGEMENT
📍 Richmond Hill