At Arvanitis & Associates, Dentistry by Design in Waterloo, we are looking for a warm, organized, and patient-focused Patient Care Coordinator to join our growing dental team. This role is ideal for someone who enjoys building meaningful relationships with patients, coordinating their care, and creating a welcoming experience from the first point of contact. If you are professional, detail-oriented, and passionate about exceptional patient service, we would love to welcome you to our team.

Key Responsibilities

- Welcome patients and provide a warm, professional experience at every visit.

- Answer phones, respond to patient inquiries, and manage appointment scheduling.

- Schedule new patient consultations, hygiene appointments, treatments, and follow-ups.

- Follow up with patients regarding outstanding treatment, appointments, and referrals.

- Verify patient information and maintain accurate records.

- Assist with dental insurance inquiries, estimates, pre-authorizations, and billing coordination.

- Coordinate effectively with dentists, hygienists, dental assistants, and the administrative team.

- Help patients understand their treatment options, appointment requirements, and financial arrangements.





- Handle patient concerns with empathy, professionalism, and a solutions-focused approach.

- Maintain patient confidentiality and follow all office policies and privacy requirements.

- Support the overall efficiency and positive culture of the dental practice.

What We're Looking For

- Previous experience in a dental office preferred.

- Excellent communication and interpersonal skills.

- Strong organizational skills and attention to detail.

- Professional, positive, and compassionate personality.

- Ability to multitask and remain calm in a busy environment.

- Comfortable using computers, scheduling software, and electronic patient records.

Experience with Dentrix is an asset.

- Strong ability to work independently as well as part of a team.

- Experience with dental insurance and treatment coordination.

What We Offer

- A welcoming and supportive team setting.

- Opportunity to grow within a patient-focused dental practice.

- Competitive compensation.

- Training and professional development opportunities.

Pay: $21.00-$25.00 per hour

Work Location: In person

📌 Patient Care Coordinator (Waterloo)
🏢 Arvanitis u0026 Associates
📍 Waterloo