About the Role:

Harbourview Community Hospital is committed to providing accessible, patient focused healthcare services to the Charlottetown community. We are looking for a Patient Services Manager who can coordinate day to day patient service operations, support frontline teams, and help ensure a smooth and positive experience for patients and families.

Why Work With Us The Environment: Work in a team-oriented community hospital environment where patient service and teamwork are valued.

Professional Growth: Develop your healthcare management and operational skills through exposure to multiple hospital departments and service improvement initiatives.

Team Culture: Work alongside experienced healthcare and administrative professionals who value communication, accountability, and continuous improvement.

Community Impact: Contribute directly to improving the experience of patients and families throughout their hospital journey.

Key Responsibilities:

Patient Services Coordination: Oversee daily patient service activities and coordinate with clinical and administrative teams to support efficient operations.

Team Support: Provide guidance to frontline administrative and patient service staff, assist with scheduling, and support staff development.

Patient Experience: Monitor patient concerns and feedback, identify recurring service issues, and recommend practical improvements.

Operational Support:



Assist with workflow improvements, department projects, reporting, and implementation of updated hospital procedures.

Stakeholder Communication: Work with patients, families, healthcare professionals, and hospital leadership to resolve service concerns and maintain effective communication.

What We Are Looking For

Experience: 3 to 5 years of experience in healthcare administration, patient services, hospital operations, medical office management, or a related field. Previous experience providing team guidance or coordinating staff is preferred.

Education: Diploma or degree in healthcare administration, business administration, health services management, or a related discipline.

Leadership: Demonstrated ability to coordinate staff and workflows without requiring executive level management experience.

Communication: Strong written and verbal communication skills with the ability to work effectively with patients, families, healthcare professionals, and administrative teams.

Technology: Comfortable using Microsoft Office, electronic health records, scheduling systems, and other healthcare administrative software.

Mindset: Organized, patient focused, practical, and comfortable managing multiple priorities in a busy healthcare environment.

Pay: $7,043.00-$11,541.00 per month

Work Location: In person

📌 Patient Services Manager (Charlottetown)
🏢 Harbourview Community Hospital
📍 Charlottetown