Elevate Aviva's customer engagement as a Five9 Contact Centre Administrator. Utilize expertise in telephony and cloud technologies to enhance service delivery and operational efficiency.
At Aviva Canada, we seek a Unified Communications & Contact Centre Administrator to ensure the stability and performance of our contact center platform. With over 7 years of experience in contact center environments, you'll oversee the configuration and optimization of our Five9 solutions and collaborate with internal teams for enhancements. Your role will be crucial in driving customer experience improvements and maintaining operational excellence.
Key Responsibilities:
• Administer the Five9 CCaaS platform effectively
• Design and implement omnichannel contact center solutions




• Monitor telephony infrastructure and performance
• Troubleshoot complex VoIP and telephony issues
• Support platform upgrades and document processes
Requirements:
• 7+ years in enterprise telephony and contact centers
• Extensive experience with Five9 platform administration
• Knowledge of VoIP technologies and call routing
• Robust troubleshooting and analytical abilities
• University degree in IT or related field
Contribute your Five9 expertise and technical insights to foster Aviva’s commitment to customer care.
#J-18808-Ljbffr

📌 Five9 Contact Centre Administrator at Aviva (Markham)
🏢 Aviva
📍 Markham