Become a key leader in customer experience at Canada Goose's Rideau Centre location. As a Lead, Experience, you will drive superior service and embody Canadian Warmth every day.
In this leadership role, you will create engaging customer journeys and strengthen Canada Goose's position as a luxury lifestyle brand. With 2-3 years in leadership within luxury retail, you'll coach the team, manage KPIs, and ensure a top-notch shopping experience. Your expertise in guest relationship management will enhance customer satisfaction and team performance.
Key Responsibilities:
• Model superior customer service reflective of Canadian Warmth
• Teach and coach team members on service best practices
• Address customer issues and develop effective resolutions




• Foster consistent engagement with top clients through clienteling
• Support talent development and maintain inclusivity in the workplace
Requirements:
• 2-3 years leadership experience in retail
• Luxury brand experience in high-traffic locations
• Knowledge of guest relationship management tools
• Robust analytical abilities to drive business performance
• Ability to stand for long periods and work flexible hours
Lead the journey of excellence in customer service with Canada Goose in Ottawa.
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📌 Lead Customer Experience at Canada Goose (Ottawa)
🏢 Canadagoose
📍 Ottawa