The Premium Allocation Specialist is responsible for ensuring that premium payments on different billing modes and methods are in place by the time the premium is due to keep the policy Inforce and review reinstatement application forms for lapse policies. The specialist has working knowledge to proficient product knowledge on basic work types and reports to Manager, Client Services.

Position Responsibilities:

- Review, analyze, interpret, and validate non-complex billing and/or commission work.
- Capture applicable data, calculate, prepare, and complete accounting including journal entries.
- Summarize, adjust, and balance client premium statements and payments using Excel.
- Allocate client premium payments accurately in administration systems.
- Support suspense management and financial reporting processes.
- Validate premiums for client renewals.
- Reconcile financial statements to the ASO Billing system.
- Collaborate with clients, underwriters, RGOs, and internal teams to resolve billing/payment issues.
- Handle non-complex inquiries from clients and internal departments.
- Meet productivity and quality service standards.
- Perform other duties as assigned.

Required Qualifications:

- Bachelor’s degree in business, finance, or related field.
- Strong proficiency in Microsoft Excel, including formulas, sorting/filtering, data validation, and reconciliation activities.
- Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis tools.

Preferred Qualifications:

- Strong written and verbal communication skills with the ability to communicate effectively with clients and internal stakeholders.
- Demonstrated ability to analyze issues, identify root causes, and recommend appropriate solutions.
- Ability to draft clear, skilled, and concise email communications.
- Strong analytical, problem-solving,



and organizational skills.
- Excellent attention to detail with a high degree of accuracy when working with financial and billing data.
- Effective time management skills with the ability to manage multiple priorities and meet established deadlines.
- Experience working with large data sets and performing financial reconciliations is considered an asset.
- Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.
- Customer-focused mindset with a commitment to delivering high- quality service.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status

📌 Premium allocation specialist (London)
🏢 Société Financière Manuvie
📍 London