Elevate your technical support career with OpenText as a Premium Support Specialist focused on Identity and Access Management. Deliver exceptional client engagement and hands-on solutions in a hybrid work workplace. OpenText, a leader in information management, seeks a Premium Support Specialist with advanced expertise in OpenText IDM/AA.

In this role, you will work closely with clients, particularly on site 2-3 days per week, ensuring they receive proactive technical guidance and best practices.

Your mission is to foster client loyalty while advocating for their software solution growth and satisfaction. Key Responsibilities:

- Act as primary contact for support incidents on assigned products
- Build strong, trusted client relationships through in-depth understanding




- Resolve issues efficiently by leveraging technical expertise
- Identify operational risks and recommend effective best practices
- Provide ongoing technical mentoring and support assessments Requirements:
- Bachelor’s degree preferred or technical associate degree
- Minimum 3 years in client support role
- Advanced knowledge of OpenText IDM/AA
- Proven technical troubleshooting experience
- Ability to travel locally for client meetings Maximize client success by providing tailored technical support while enhancing your expertise at OpenText!

📌 Premium Support Specialist for OpenText (Ottawa)
🏢 Socket.dev
📍 Ottawa