Join Scotiabank as a ScotiaHelps Advisor focused on helping clients in financial distress. This bilingual role emphasizes proactive engagement and tailored solutions for positive outcomes.
Your primary responsibility will be to work within the pre-delinquency space to support clients at risk. As a ScotiaHelps Advisor, you will utilize your knowledge of relief programs and negotiate strategies to recommend diverse financial solutions. Building strong client relationships will be key as you help guide them through their financial challenges while adhering to the Bank's guidelines.
Key Responsibilities:
• Deliver excellent customer experience during client engagement
• Maintain robust relationships by understanding client needs
• Proactively provide financial solutions to prevent delinquency




• Utilize knowledge of collection practices in client interactions
• Coordinate effectively with team members for positive outcomes
Requirements:
• Minimum High School Diploma needed
• Experience in customer service or related fields is preferred
• Proficient verbal and written communication skills
• Bilingualism in English and French required
• Familiarity with Scotiabank’s products and services
Leverage your communication skills and empathy to support clients at Scotiabank as a ScotiaHelps Advisor.
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📌 ScotiaHelps Advisor Client Review Role (Ottawa)
🏢 Scotiabank
📍 Ottawa