Job Summary Endpoint Administration

Support Microsoft Intune, MECM, Entra ID, Microsoft Defender, and related endpoint management platforms.

Assist with software deployments, device configuration, policy updates, and compliance monitoring.

Help validate changes and maintain endpoint management documentation.

Software Deployment, Patching & Compliance

Assist with software packaging, application deployments, and monthly patching activities.

Support vulnerability remediation and endpoint compliance efforts.

Investigate deployment failures and work with senior engineers to resolve issues.

Operational Support & Troubleshooting

Provide technical support for endpoint-related incidents and service requests.

Troubleshoot Windows, Microsoft 365 Apps, software installation, and device management issues.

Escalate complex problems and assist with root cause analysis activities.

Documentation & Process Support

Maintain technical documentation, procedures, and knowledge articles.

Support change management and testing activities for endpoint-related changes.

Document deployment results, remediation efforts, and operational processes.

Project Support

Participate in endpoint engineering projects and improvement initiatives.

Complete assigned tasks using Jira, ServiceNow, or other approved tools.

Collaborate with Endpoint Engineering, Security, Infrastructure, and Service Desk teams.

Leadership Competencies

Strategic Thinking

Executive Presence

Customer Relationship Management

People Leadership

Risk Management

Business Acumen

Conflict Resolution

Continuous Improvement Mindset

Key Responsibilities Endpoint Administration

Support Microsoft Intune, MECM, Entra ID, Microsoft Defender, and related endpoint management platforms.





Assist with software deployments, device configuration, policy updates, and compliance monitoring.

Help validate changes and maintain endpoint management documentation.

Software Deployment, Patching & Compliance

Assist with software packaging, application deployments, and monthly patching activities.

Support vulnerability remediation and endpoint compliance efforts.

Investigate deployment failures and work with senior engineers to resolve issues.

Operational Support & Troubleshooting

Provide technical support for endpoint-related incidents and service requests.

Troubleshoot Windows, Microsoft 365 Apps, software installation, and device management issues.

Escalate complex problems and assist with root cause analysis activities.

Documentation & Process Support

Maintain technical documentation, procedures, and knowledge articles.

Support change management and testing activities for endpoint-related changes.

Document deployment results, remediation efforts, and operational processes.

Project Support

Participate in endpoint engineering projects and improvement initiatives.

Complete assigned tasks using Jira, ServiceNow, or other approved tools.

Collaborate with Endpoint Engineering, Security, Infrastructure, and Service Desk teams.

Skill Requirements

Microsoft Intune

MECM/SCCM

Windows 10/11 Administration





Autopilot

Microsoft 365

Azure AD / Entra ID

Active Directory

Group Policy Management

OneDrive

Endpoint Security Solutions

Other Requirements

ITSM & Operations

ServiceNow

ITIL Framework

Incident Management

Problem Management

Change Management

Knowledge Management

Reporting & Governance

Power BI

Excel Reporting

Service Dashboards

Executive Presentations

Required Experience

10+ years of IT Infrastructure/EUC experience.

5+ years managing large-scale EUC operations.

Experience handling global service delivery environments.

Proven stakeholder and customer management experience.

Experience managing multi-vendor environments.

Experience leading transformation and workplace modernization programs.

Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

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📌 Senior Administrator - MDM Intune,Intune (Winnipeg)
🏢 HCL Technologies
📍 Winnipeg