Join GardaWorld's team as a Control Centre Operator in Calgary, Alberta, where you’ll manage critical communications and scheduling for Western Canada. This full-time position operates on a rotating overnight shift.
In your role as a full-time Control Centre Operator, you'll support a high volume of communication between branches and clients after hours. Your expertise in customer service will contribute significantly to resolving inquiries, escalations, and enhancing operational efficiency. You’ll have the prospect to drive process improvements while ensuring a positive experience for all callers.
Key Responsibilities:
• Manage a large volume of inbound and outbound communications
• Communicate effectively with branch management and supervisors




• Identify customer needs and resolve conflicts promptly
• Ensure efficient follow-ups and caller ownership
• Gather data to recommend process improvements
Requirements:
• Must have a high school diploma or equivalent
• 1-2 years of customer service in a call center
• Ability to thrive under pressure and multitask
• Proficient in problem-solving and conflict resolution
• Clean criminal background check required
Embrace a career at GardaWorld, where your skills in communication and customer service will be valued.
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📌 Calgary Control Centre Operator Opportunity
🏢 GardaWorld
📍 Calgary