Join our team as a Salesforce Technical Lead specializing in Production Support in Toronto, ON. This full time role focuses on incident management and requires Copado experience. We seek a Salesforce Support Delivery Lead with more than 10 years of expertise.

Your job will encompass managing production support, incident resolution, and coordinating with DevOps and QA teams. You will play a vital role in ensuring compliance, governance, and best practices within the Salesforce platform. Key Responsibilities:

- Lead incident management for P1/P2 issues
- Oversee problem management initiatives and permanent resolutions
- Manage release processes with Copado
- Troubleshoot security and integration issues
- Monitor platform health and data integrity Requirements:
- Over 10 years of Salesforce support experience
- Deep understanding of Apex and Flows
- Experience with REST/SOAP API integrations
- Knowledge in change and release management
- Proven team leadership and mentoring capabilities Utilize your expertise to enhance our production support strategy and ensure platform excellence.

📌 Production Support Salesforce Technical Lead (Toronto)
🏢 Ku0026K Global Talent Solutions
📍 Toronto