Cambridge Northeast, Canada | Posted on 08/17/2026

The Account Manager owns assignedcustomer accounts from request intake, quoting support, and opportunityfollow-up through project coordination and closeout. The role is responsiblefor maintaining customer trust, documenting requirements, coordinating internalhandoffs, supporting profitable repeat business, and ensuring commitments arecaptured, communicated, followed through, and closed.

At JD Sign Group, this role combinescustomer service, consultative sales support, signage and projectunderstanding, CRM discipline, and coordination with estimating, design,permits, production, installation, shipping, finance, and project delivery. Theposition is an Account Manager-level role for an assigned existing client baseand standard-complexity work. Major pricing decisions, strategic accountcommitments, unusual risk items, and senior customer escalations requiremanager or leadership approval.

Key Responsibilities 1. Account Ownership and Customer Experience

Act as the primary day-to-daycontact for assigned customer accounts.

Confirm and document customerrequirements, project scope, due dates, schedules, site information, approvals,assumptions, and expectations.

Provide clear, accurate, andtimely customer updates throughout active work.

Manage customer expectations byclosing open loops and escalating issues early when progress is at risk.

Track customer requests,complaints, and outstanding issues through closure in the CRM or approvedworkflow system.

2. Account Retention, Growth, and Opportunity Follow-Up

Identify repeat business andorganic growth opportunities within assigned accounts.

Qualify customer needs,decision-makers, timing, budget considerations, project complexity, and nextsteps.

Coordinate with estimating,design, and leadership to prepare proposals, revisions, and consultativeoptions.

Maintain accurate pipelinerecords, including opportunity value, stage, probability, target close date,next step, and owner.

3. Scope Intake, Estimate Readiness, and CommercialDiscipline

Use a structured intakechecklist before requesting estimates or moving work forward.

Confirm scope, dimensions,drawings, photos or survey requirements, site conditions, landlordrequirements, permit assumptions,



installation constraints, shippingexpectations, exclusions, deadlines, and pricing risks.

Ensure customer approvals,revisions, assumptions, and exclusions are documented before work proceeds.

Identify commercial risksearly, including unclear scope, missing approvals, out-of-scope work, rusheddeadlines, permit constraints, installation or access issues, andmargin-sensitive changes.

4. Sold Job Handoff and Workflow Coordination

Complete and own the sold-jobhandoff package for assigned accounts.

Ensure critical projectinformation is transferred accurately to internal teams before each workflowstage.

Coordinate with estimating,design, permits, production, installation, shipping, finance, and projectdelivery to keep work aligned with approved scope and timelines.

Track blockers, communicateownership of next actions, and follow up until resolution.

5. Communication, Escalation, and Closeout

Use concise, action-orientedcommunication that identifies the decision required, action owner, due date, next step, and escalation need.

Communicate confirmedschedules, changes, delays, required customer inputs, internal blockers, andproject risks clearly and promptly.

Escalate stalled progress withfacts, options, proposed action, and required decision.

Confirm closeout requirements,including installation confirmation, deficiencies, final photos, customeracceptance, unresolved issues, and invoice readiness where applicable.

PERFORMANCE METRICS

Achievement of national sales and revenue targets.

Growth, retention, and expansion of key accounts.

Pipeline strength and conversion rates.

Client satisfaction and repeat business.

WORK ENVIRONMENT

Office-based in Cambridge with flexibility for national travel as required.

Requirements Education

Bachelor's degree in business, marketing, construction, design,



or related field (preferred).

Master's degree in a related field (preferred).

Professional certifications (preferred).

Experience

5+ years of B2B sales experience, including management of large or national accounts.

Minimum 1+ year in signage, graphics, display, or related industries (preferred).

Proven success selling to senior-level stakeholders (Directors/VPs).

Experience supporting national or multi-location rollouts is an asset.

Preferred Industry Experience

We strongly prefer candidates with experience in one or more of the following areas:

Signage

Custom manufacturing

Construction-related sales

Building products

Branded environments

Other consultative B2B sales environments involving complex, multi-stakeholder selling

SKILLS

Strong consultative and strategic selling capabilities.

Excellent relationship-building and negotiation skills.

Ability to develop tailored, client-focused solutions.

Strong communication and presentation skills.

Solid business acumen with the ability to scale sales across regions.

Analytical thinking and problem-solving ability.

Proficiency with CRM systems and MS Office.

We are committed to providing accommodations at every stage of the recruitment process, under the Human Rights Code. The JD Sign Group Recruitment Team is dedicated to upholding the Accessibility for Ontarians with Disabilities Act (AODA) to foster an inclusive, barrier-free workplace. We are ready to accommodate the accessibility needs of individuals with disabilities to ensure full participation in all recruitment processes. If you require such accommodation, don't hesitate to contact our HR team by email: [email protected] .

COMPENSATION & PERKS

Salary range: $60,000 – $80,000 CAD, plus bonus performance-based

Comprehensive benefits plan available after 3 months

Access to an on-site gym for your health and wellness

JD Sign Group Inc is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.

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