- The expected base salary range for this position is $50/Hr - $60/Hr, depending on experience, skills, and internal equity.
- The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.

- For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated advantages or payments.

- We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications.

- These tools are used to enhance consistency and efficiency.

- All hiring decisions involve human review and are not based solely on automated processing.

Project Manager - Claims & Operations Transformation

Position Overview

- We are seeking an experienced Project Manager to lead a high-impact, enterprise-wide claims and operations transformation program.

- This role will be responsible for the end-to-end delivery of a complex, multi-workstream implementation in partnership with an external vendor, ensuring successful execution from discovery through go-live and operational stabilization.

- The ideal candidate brings extensive experience managing large-scale programs within vendor-led delivery environments and possesses strong expertise in governance, stakeholder management, operational readiness, and executive reporting.

- - This role requires a hands-on leader who can drive outcomes across technology, operations, customer communications, and business teams while maintaining accountability for timelines, risks, and deliverables.

Location

Waterloo, Ontario (Hybrid)

Hybrid Schedule: Tuesday, Wednesday, Thursday onsite

Contract Details

- Contract Duration: 9 Months (Extension and Conversion Possible)

- Start Date: September 21, 2026

- Schedule: Monday-Friday, 9:00 AM - 5:00 PM

Key Responsibilities

Program Delivery & Execution

- Lead end-to-end delivery of a complex, multi-workstream transformation program.

- Develop and manage integrated project plans, milestones, dependencies, and deliverables.

- Coordinate activities across technology, operations, communications,



and vendor workstreams.

- Drive program execution from discovery and requirements gathering through implementation, go-live, and stabilization.

- Ensure alignment between business objectives, operational requirements, and technology solutions.

Vendor Management

- Serve as the primary day-to-day liaison with external vendors.

- Manage vendor performance against scope, timelines, deliverables, and contractual commitments.

- Identify and address delivery risks, issues, and performance gaps.

- Facilitate collaboration between internal stakeholders and vendor teams.

- Ensure accountability and successful execution within a vendor-led delivery model.

Governance & Risk Management

- Establish and maintain strong program governance practices.

- Track risks, issues, decisions, dependencies, and escalation paths.

- Facilitate regular status meetings and execution governance forums.

- Prepare executive dashboards, reports, and program updates.

- Drive timely decision-making and resolution of delivery challenges.

Operational Readiness

- Support development and implementation of operational processes and procedures.

- Coordinate creation of SOPs, training materials, job aids, and readiness plans.

- Ensure operational teams are prepared for go-live and ongoing support.

- Conduct readiness assessments and support go/no-go decision processes.

- Align operational processes with technology capabilities and customer experience objectives.

Executive Stakeholder Management

- Build and maintain strong relationships with senior business and technology stakeholders.

- Provide clear and actionable updates to executive leadership, including COO and GM-level audiences.

- Present program status, risks, mitigation strategies, and readiness recommendations.

- Drive stakeholder alignment across multiple functional teams.

Required Qualifications

- Bachelor's degree in Business, Technology, Engineering, or a related discipline.





- PMP certification or equivalent project/program management certification.

- 9+ years of project and/or program management experience.

- Proven experience delivering complex, multi-workstream programs involving external vendors.

- Strong experience operating within vendor-led delivery environments.

- Demonstrated success managing end-to-end program lifecycles from discovery through implementation and stabilization.

- Experience leading cross-functional initiatives involving technology, operations, and customer-facing teams.

Required Skills

- End-to-end program delivery management.

- Vendor management and third-party accountability.

- Program governance and execution management.

- Risk, issue, dependency, and escalation management.

- Executive reporting and stakeholder communication.

- Project planning, scheduling, and milestone tracking.

- Operational readiness and go-live management.

- Strong leadership and decision-making capabilities.

Preferred Qualifications

- Experience within insurance, claims, assistance, or financial services environments.

- Exposure to claims operations setup, transformation, or outsourcing programs.

- Experience with customer communication platforms including telephony, digital channels, and chatbot solutions.

- Consulting background with Big 4 or similar organizations.

- Experience supporting large-scale transformation and operational implementation programs.

Key Competencies

- Strong execution and delivery focus.

- Exceptional stakeholder management skills.

- Excellent verbal and written communication.

- Ability to manage ambiguity and shifting priorities.

- Strategic thinking combined with hands-on delivery leadership.

- Strong problem-solving and negotiation skills.

- Ability to influence and drive alignment across multiple teams.

Success Measures

Success in this role will be measured by:

- Delivery of program milestones on schedule.

- Effective vendor performance and accountability.

- Successful implementation of operational and technology capabilities.

- Readiness for production launch and operational stabilization.

- Quality and effectiveness of executive reporting.

- Strong stakeholder engagement and decision-making support.

- Successful coordination and alignment across all program workstreams.

📌 Project Manager (Waterloo)
🏢 Collabera
📍 Waterloo