Join Jetson as a Remote Technical Service Representative, where you'll provide expert technical support and customer care for heat pump systems. Use data and technology to optimize customer experiences effectively.
In this role, you will be the primary technical contact after installation, solving problems and troubleshooting for homeowners. With 2-4 years in remote technical support or HVAC roles, you will help clients understand and maintain their systems. Utilizing modern tools, you will ensure timely resolutions and improvements to service operations.
Key Responsibilities:
• Serve as a knowledgeable contact for homeowners' technical inquiries
• Own customer issues from start to finish, ensuring follow-up
• Provide remote assistance via phone, email, and ticketing systems




• Diagnose issues using data and customer input
• Advocate for customer needs while ensuring operational efficiency
Requirements:
• 2-4 years in remote technical support or HVAC
• Excellent communication skills for explaining technical concepts
• Robust empathy and ownership of customer problems
• Experience with support tools like HubSpot
• Familiarity with HVAC systems strongly preferred
Leverage your technical skills to enhance customer experiences and accelerate Jetson's mission.
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📌 Remote Technical Service Representative at Jetson (North Vancouver)
🏢 Jetson Home
📍 North Vancouver