Enhance customer experience as a Bilingual Customer Support Expert at Sage, serving clients in French and English. This hybrid position involves troubleshooting technical issues and supporting Sage's innovative products.As a critical member of the customer support team, you will demonstrate exceptional problem-solving expertise and ensure client satisfaction. Your role will involve identifying customer needs, resolving technical issues, and maximizing first-time resolution rates. Utilizing your bilingual skills,



you will drive a superior Sage experience while maintaining strong customer relationships.Key Responsibilities:- Identify root causes of software or system issues- Provide frontline technical support for Sage products- Drive first call resolution using available resources- Stay updated on Sage applications and processes- Document customer interactions clearly for follow-upRequirements:- Fluency in French and English, both spoken and written- Solid problem-solving and troubleshooting skills- Ability to listen actively and understand customer needs- Technical knowledge of Sage products and services- Experience in a customer support environmentLeverage your bilingual skills to deliver outstanding customer support and foster long-lasting relationships at Sage.#J-18808-Ljbffr

📌 At&T Retail Customer Support Expert (Winnipeg)
🏢 Dsi
📍 Winnipeg