- Developing, reviewing, and updating quality manuals, procedures, and documents.
- Conducting audits, inspections, and tests to verify compliance and identify issues.
- Analyzing data and reports to evaluate performance and suggest improvements. Providing training and guidance to staff and stakeholders on quality matters.
- Collaborating with other departments and external parties to resolve quality problems and implement corrective actions.
- Reporting on quality outcomes and initiatives to management and customers.
- Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles.
- Other duties as assigned by manager.
Top 3 Competencies Needed for Success in the Role:
- Passion For Excellence: Challenges existing conditions by setting and achieving challenging goals & demonstrates robust commitment and accountability for results.
- Empowers & Develops: Promotes a learning culture through coaching, stretch opportunities, sharing expertise and providing honest and helpful feedback.
- Safety & Quality Focus: Identifies breakdowns in internal processes and systems that directly impact customer service and quality to ensure that issues are properly identified and resolved.