Join Manulife Bank Technology team as a Site Reliability Engineer (SRE) and help deliver reliable, secure, and scalable technology services that support critical banking operations. In this role, you will collaborate with engineering and operations teams to improve platform resilience, enhance observability, automate operational processes, and drive continuous service improvement.

As part of the Service Delivery Management team, you will contribute to building and supporting highly available systems while applying modern Site Reliability Engineering practices. You’ll have opportunities to expand your expertise in cloud technologies, automation, incident management, and operational excellence, helping ensure reliability remains a core feature of the platforms and services our customers depend on every day.

Position Responsibilities:

- Design, build, and maintain infrastructure, automation, and tooling that improve system reliability, availability, scalability, and operational efficiency.

- Partner with engineering teams to embed reliability, observability, and performance best practices throughout the software development lifecycle.

- Monitor production systems and services, proactively identifying, troubleshooting, and resolving issues to minimize customer impact.

- Develop and enhance observability capabilities, including metrics, logging, tracing, dashboards, and alerting solutions.

- Participate in incident response and on-call support for critical systems and services.

- Conduct root cause analyses following incidents and drive corrective and preventative actions to improve long-term platform reliability.

- Define, track, and continuously improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and operational performance metrics.

- Support disaster recovery, resilience testing, and business continuity initiatives to ensure service readiness and recovery capabilities.

- Promote proactive monitoring, automation, and operational excellence practices that improve service reliability and reduce manual intervention.

- Collaborate with technical and business partners to continuously improve service performance, stability, and customer experience.

Required Qualifications:





- Minimum 2-5 years+ of experience in Site Reliability Engineering, DevOps, Platform Engineering, Cloud Operations, or a related technology field.

- Experience supporting applications and services in cloud environments such as Azure, AWS, or Google Cloud Platform.

- Experience developing automation and scripting solutions using languages such as Python, Bash, PowerShell, or similar technologies.

- Experience with monitoring, logging, and observability platforms such as New Relic, Grafana, Azure Data Explorer (ADX), or comparable tools.

- Strong troubleshooting, analytical, and problem-solving skills, with the ability to effectively manage competing priorities and respond during service disruptions.

- Excellent communication and collaboration skills, with the ability to work effectively across technical and business teams.

Preferred Qualifications:

- Experience working with container technologies such as Docker and Kubernetes.

- Familiarity with ITIL practices and Agile delivery methodologies.

- Experience creating operational dashboards and reporting using Power BI or similar analytics tools.

- Experience working within financial services, banking, or other highly regulated environments.

When you join our team:

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

- As part of our distributed team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽

宏利是平等機會僱主





在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Benefits

- Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness advantages, and employee/family assistance plans.
- We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
- Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
- Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role outside of the primary location, please contact for the salary range for your location.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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📌 Site Reliability Engineer - Cloud & Platform Engineering, Manulife Bank Technology (Waterloo Regional Municipality)
🏢 Manulife Financial
📍 Waterloo Regional Municipality