Zoetis Canada is looking for a Field Service Specialist responsible for managing the Hatchery In Ovo Process which will be accomplished through execution of our Best-in-Class Customer Service Programs. This position will perform preventive maintenance on electrical/mechanical equipment (Biodevices) in poultry hatcheries. This position will also perform emergency repairs, at the customer location, as needed.

This position is located in British Columbia with a preference for the Abbotsford area.

Further responsibilities include:

- Managing the Hatchery In Ovo Process on behalf Zoetis in an assigned territory of 5-8 hatcheries
- Administering the Preventive Maintenance Program for 10-15 commercially placed devices
- Providing electrical/mechanical support and perform emergency repairs as needed.
- Being available for afterhours support and repairs 24/7.
- Managing the Zoetis Operator Training Program for 25+ people (customer employees)
- Facilitating the vaccine and sanitation preparation program for all Zoetis Devices
- Supporting and conducting the execution of the Zoetis Process Evaluation Program
- Leading communications with hatchery management
- Collecting and reporting important information within Zoetis CRM System
- Completing relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance within assigned time period.
- Following safety/precautionary procedures.
- Maintaining regular communication with supervisor
- Other duties as Assigned

The ideal candidate will have the following qualifications:





- Bachelor's degree in poultry science or related field from an accredited institution or associates degree in Electro/Mechanical Systems or related curriculum (experience may be considered in lieu of educational requirement
- 2 - 5 years of related experience.
- Solid electrical / mechanical aptitude
- Proficient organizational skills
- Self-motivator and self-starter
- Strong critical thinking problem solving, judgment, and initiative
- Effective communication skills are necessary to interact directly with multiple levels of customer management
- Basic computer skills using Word / Excel / and Outlook and basic PLC skills
- Ability to travel 60 to 80% of the time
- Available for on-call work outside of working hours

Zoetis Canada offers a competitive and comprehensive total rewards package, which includes:

- health, dental, vision and virtual care
- pension plan contribution and match
- personal spending account
- employee assistance program
- short and long-term disability insurance

Base Pay Range: $68,000 - $80,000

This position is eligible for short-term incentive compensation.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

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📌 Field Service Specialist (Abbotsford)
🏢 Zoetis
📍 Abbotsford