Job Summary

We are seeking an energetic and detail-oriented Reception and Floor Manager to oversee front desk operations and ensure a smooth, welcoming environment for clients, visitors, and staff. This pivotal role combines administrative excellence with floor management responsibilities, creating a positive experience for everyone who enters the facility. The ideal candidate will excel in multitasking, demonstrate exceptional organizational skills, and possess a passion for delivering outstanding customer service.

This paid position offers an exciting opportunity to lead daily operations while supporting a dynamic team in a professional setting.

Duties

- Oversee daily front-of-house and reception operations.
- Lead and supervise hosts, servers, runners, and support staff.
- Manage reservations, guest seating, table flow, and waitlists.
- Ensure smooth, efficient, and exceptional guest service.
- Conduct pre-shift briefings and communicate daily priorities.
- Monitor staff performance, grooming, punctuality, and service standards.
- Coordinate closely with kitchen and bar teams during service.
- Handle guest concerns, complaints, and service recovery professionally.
- Manage VIP guests, special occasions, large parties, and events.
- Maintain restaurant cleanliness, presentation, ambience, and overall floor standards.




- Monitor table turnover and optimize seating capacity.
- Assist with opening/closing procedures and daily operational reporting.
- Ensure compliance with company policies, health and safety, and liquor regulations.
- Train, coach, and motivate the front-of-house team.
- Support management with operational issues and day-to-day decision-making.

Skills

- Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent organizational skills with the ability to prioritize tasks efficiently in a fast-paced workplace
- Demonstrated customer service skills with a friendly demeanor and professional phone etiquette
- Ability to manage front desk responsibilities while supporting floor operations seamlessly
- Strong typing skills with attention to detail for accurate data entry and documentation

Join us as our Reception and Floor Manager to create an inviting atmosphere where professionalism meets efficiency! Your proactive approach will help us deliver top-tier service while maintaining smooth daily operations. We value energetic individuals who thrive on organization, support team collaboration, and are committed to excellence in every interaction. Pay: $55,000.00-$65,000.00 per year

Work Location: In person

📌 Reception and Floor Manager (Toronto)
🏢 Noyaa Toronto
📍 Toronto