Job Summary

Reporting to the Landscaping General Manager, the Receptionist is the first point of contact for clients and visitors. This role provides responsive front-desk service and administrative support to the Landscaping team, including phone and email communication, document management in Aspire, and coordination of routine office requests.

Duties and Responsibilities

Reception and Client Communication

- Answer incoming phone calls promptly and professionally

- Direct calls and messages to the appropriate team member

- Greet clients, vendors, and visitors and connect them with the appropriate staff member

- Monitor and respond to general client emails in a timely and professional manner

- Forward detailed or technical client questions to the appropriate team member and track follow-up as needed

- Provide general information to clients while maintaining confidentiality and a positive customer experience

Aspire and Document Administration

- Upload, organize, and attach documents to the appropriate customer, property, chance, or job record in Aspire

- Create and maintain accurate electronic project and client files

- Update customer information and status in Aspire as directed

- Review uploaded documents for completeness, correct naming, and placement

- Assist team members with locating documents and maintaining consistent records

Operational Administration

- Place, update, and cancel porta-potty orders for job sites

- Maintain an accurate tracker of porta-potty locations, service dates, and associated jobs





- Communicate service changes or issues to vendors and the appropriate internal team members

- Complete and track Alberta One-Call requests as assigned

- Assist with permits, purchase orders, receipts, and other project administration as assigned

General Reception and Office Support

- Maintain a clean, organized, and welcoming reception and office area

- Receive, sort, and distribute mail, deliveries, and courier items

- Prepare correspondence, reports, forms, and other documents as requested

- Support meeting coordination, filing, scanning, data entry, and general office organization

- Maintain office supplies and coordinate routine office service requests

- Provide administrative support to the Landscaping General Manager and team as required

- Protect confidential client, employee, and company information

- Perform other related duties as required

Qualifications

- Previous reception, customer service, or administrative experience is preferred

- Professional telephone manner with strong verbal and written communication skills

- Strong organization, attention to detail, and ability to manage multiple priorities

- Comfortable learning and using business systems;

experience with Aspire is an asset

- Proficient with Microsoft Outlook, Word, and other standard office applications

- Able to work independently, use good judgment, and follow through on requests

- Customer-focused, dependable, and able to maintain confidentiality

📌 Receptionist-Seasonal (Sherwood Park)
🏢 Salisbury Landscaping
📍 Sherwood Park