is a leading provider of customized facility management and real-estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver and actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.

Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve. Integrity, Ownership, Responsiveness, Initiation, Visibility, Drive, and Integration are core to high performance.

Regional

Director is accountable for operations, financial management and meeting service delivery obligations in a specified geographical region that includes several facilities, employees and clients. This role is expected to understand, coach and train the team in all regulatory and client requirements, and to contribute to strategic and account‑management plans and objectives and people leadership.

The Regional

Director will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our integrated approach to operating buildings. On‑Account and expanded Operational Leadership Facility Management Office roles to support accounts Project Management leadership roles to lead and execute projects Follow and apply all Health and Safety and Emergency Response requirements aligned with both BGIS and Client expectations to ensure safety of all employees and building occupants. Work in collaboration with BGIS Health, Safety and Environment Teams for support and direction on key programs to emphasize a safety culture.

Account Management

Provide input and contribute to strategic account expansion plans. Participate in and contribute to quarterly business reviews. Contribute to contract renewal and business development activities. Contribute to account governance. Adhere to Contract Specific MSA (Master Service Agreement). Manage the BGIS ECE Program for the specific client group. Responsible for results and action plans related to the Likely to Recommend Survey.

Client Relationship Management

Accountable for developing and maintaining effective relationships with clients and managing client expectations. Interact with client representatives at the senior management level. Act as the focal point of escalation for issues pertaining to facilities within assigned region(s).

Region/Portfolio Budget Development & Management Assume financial responsibility for facility operations, including budget management. In partnership with finance, develop budgets (O&M;, Transaction, capital projects and rent)



and be able to support and explain the approach to the client and the account team. Meet annual targets as per contractual performance and client financial targets/indicators.

Track and report on budget positive or negative trends performance regularly. Participate in, provide recommendations, and contribute to continuous improvement projects to achieve efficiency gains and cost savings.

Portfolio Management

Accountable for operations management for the portfolio of facilities within the assigned region(s). Lead the operations and maintenance activities of a portfolio of facilities along with the execution of the portfolio’s programs. Create and implement short to mid‑term plans for the assigned region(s). Collaborate with relevant stakeholders to optimise facilities and continuously create value for the client.

Service Delivery Management

Work in collaboration with Central Work Order Management Team to ensure all work is completed as outlined in the MSA. Work with Account Governance Teams to maintain accurate records of work orders and associated costs. Streamline and manage work order processes to optimise efficiency.

Prioritise and assign work orders based on urgency and impact on facility operations. Accountable for meeting established metrics/key performance indicators; Accountable for ensuring compliance to all legislated, corporate and industry‑related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements. Risk Management, Emergency Preparedness and Business Continuity Accountable for safeguarding the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery and business continuity plans are developed and relevant stakeholders are trained.

Provide oversight and engagement in Emergency Management.

Regulatory Compliance

Accountable for ensuring all regulatory compliance requirements have been met and all related documentation is created and maintained. Ensure compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, building code and issues by applying a cursory knowledge of legislation.

Project Management

Accountable for on‑time, on‑budget and quality delivery of facility management projects for the assigned region(s). Collaborate with clients and internal stakeholders to identify project opportunities and priorities, develop and implement projects.



Oversee the development and execution of project plans for portfolios within assigned region(s). With support from BGIS Strategic Sourcing and Vendor Management Leadership, follow BGIS Vendor Performance and Relationship Management Program protocols.

Continuous Improvement

Accountable for employee‑oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations. Provide day‑to‑day support and team oversight/management. Work in collaboration with BGIS teams in Janitorial, Project Management and Technical Services or any other areas where work is directly performed by BGIS to maximise efficiency and provide the best customer service in the buildings/portfolios.

Mentor staff in vendor management and the effective use of technology for vendor relationships. Provide guidance to team members on the effective use of technology for financial management and career progression. Community college diploma preferably in business administration.

More than 10 years of facility management work experience. Highly skilled at account management, facility operations management, client relationship management, service delivery management, and budgeting. Skilled at vendor management.

Highly skilled at emergency management, emergency preparedness and business continuity planning and execution. Expert level knowledge of health and safety requirements and building standards. Maintains current knowledge of and highly skilled at implementing facility management services best practices.

Expert level knowledge of current building standards and requirements. Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate creative practices and technologies to deliver value to the client.

Certified Facility

Manager from International Facility Management Association (considered an asset).

Certified Property

Manager from Institute of Real Estate Management (considered an asset).

Facility Management

Administrator designation from Building Owners and Managers Institute (considered an asset).

Real Property

Administrator designation from Building Owners and Managers Institute (considered an asset). This is a regular, full‑time position with a salary range of $110,000 - $138,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. #

📌 Regional Manager - Full-Time (Toronto)
🏢 BGIS
📍 Toronto