Job Details

Job Type: Full-Time | Independent Contractor (1099) Benefits: No Benefits Work Arrangement: Onsite – Client Office Working Days: Monday–Friday, 5 days per week Start Date: ASAP Language Requirement: French & English Position Overview

We are seeking an experienced Deskside Support Analyst to provide onsite Level 2 technical support to end users in a corporate environment. The successful candidate will be responsible for troubleshooting and resolving hardware and software issues, supporting end-user devices, managing ITSM tickets, maintaining asset inventories, and providing hands-and-feet support for IT infrastructure. This role requires strong technical knowledge, excellent customer service skills, and the ability to work professionally in a client-facing environment. Key Responsibilities

Provide Level 2 onsite deskside support for complex customer issues and service requests. Troubleshoot and resolve hardware and software issues involving desktops, laptops, mobile devices, and peripherals. Diagnose technical issues and determine appropriate solutions using standard troubleshooting methodologies. Install, uninstall, and reinstall basic software applications and verify proper hardware and software configuration. Perform onsite installation, replacement, configuration, and repair of hardware components and software. Deploy PCs, laptops, and other end-user devices. Utilize remote-control and remote-access tools when required to diagnose and resolve technical issues. Manage and update ITSM tickets, ensuring accurate documentation of troubleshooting activities and resolutions. Maintain site-specific technical documentation and follow established support procedures. Manage end-user device assets throughout the complete device lifecycle. Maintain accurate asset inventories using approved client tools and applicable procedural documentation. Provide hands-and-feet support for Server, Storage, Backup, Network equipment, and IPT endpoints.



Support virtual endpoints and Windows-based end-user environments. Assist users with application navigation and basic functionality issues. Ensure timely resolution of incidents and service requests while maintaining a high level of customer satisfaction. Manage multiple priorities effectively and work efficiently in a fast-paced client environment. Follow client security, IT service management, asset management, and operational procedures. Required Qualifications & Skills

Proven experience as a Deskside Support Analyst, Desktop Support Engineer, or similar IT support role. Strong technical knowledge of desktop operating systems and common software applications. Hands-on experience providing deskside support to end users in a corporate environment. Strong troubleshooting skills across hardware, software, peripherals, and end-user devices. Experience with ITSM/ticketing systems and incident management processes. Experience with PC and laptop deployment, configuration, and replacement. Knowledge of asset management and inventory control processes. Familiarity with remote access and remote-control tools. Experience supporting Windows-based environments and virtual endpoints. Ability to provide hands-and-feet support for network and infrastructure equipment. Strong communication and customer service skills. Ability to manage multiple priorities and work effectively under pressure. Fluency in both French and English is required. Client-Facing Requirements

This is a highly client-facing onsite position. Candidates must maintain a professional appearance and business-professional dress code while working at the client location. Skilled attire includes well-tailored suits, button-down shirts, and other appropriate business attire. Contractor Details

Full-time independent contractor engagement. No benefits provided. Monday through Friday, onsite at the client office. Immediate/ASAP start preferred. Candidates must be comfortable working directly with end users and client representatives in a professional corporate environment.

#J-18808-Ljbffr

📌 Deskside Support Analyst (Independent Contract) Charlottetown, Prince Edward Island, Canada at Axiom (Montague)
🏢 Axiom Technologies
📍 Montague