Elevate client relationships with Capital Economics as a Junior Client Experience Manager. This hybrid role focuses on proactive engagement and client retention to maximize their lifetime value.
In this role, you will report to the Global Head of Client Experience, managing Gateway client relationships to reduce churn and drive upselling opportunities. Your responsibilities include nurturing client engagement, analyzing usage metrics, and collaborating with various internal teams. The ideal candidate is adaptive and proactive, leveraging technical skills and relationship-building capabilities to deliver tailored service.
Key Responsibilities:
• Manage renewal processes and contract negotiations
• Build strong relationships with Gateway account users




• Monitor engagement metrics to identify at-risk clients
• Conduct strategic reviews and regular check-ins
• Promote client engagement through webinars and events
Requirements:
• 1-3 years in client-facing roles like account management
• Experience in SaaS or financial service environments
• Solid communication and problem-solving skills
• Proficiency in CRM software like Salesforce
• Ability to analyze data for actionable insights
This role offers the chance to enhance client value and expand your career within Capital Economics.
#J-18808-Ljbffr

📌 Junior Client Experience Manager at Capital Economics (Toronto)
🏢 Socket.dev
📍 Toronto