JobOverviewTheReservationsCoordinatorisresponsibleformanaginghotelreservationswhileprovidingadministrativesupporttomaximizeoccupancy,revenue,andguestsatisfaction.Thispositionservesastheprimarycontactforindividualandgroupaccommodationinquiries,coordinatesbookings,maintainsreservationaccuracy,andsupportssalesinitiativesthroughclientcommunication,reporting,andadministrativefunctions.WorkingcloselywiththeFrontDesk,Housekeeping,Maintenance,andFinancedepartments,theReservationsCoordinatorensuresaseamlessbookingexperiencefromtheinitialinquirythrougharrivalwhiledeliveringexceptionalcustomerservice.DutiesandResponsibilitiesReservationsRespondpromptlytoreservationinquiriesbyphone,email,andonlinechannels.Processindividual,corporate,group,sportsteam,tour,andweddingguestroomreservationsaccuratelyandefficiently.Provideinformationonroomtypes,rates,packages,hotelamenities,andlocalattractions.Quoteroomrateswithinapprovedpricingguidelinesandmaximizeoccupancythrougheffectiveroominventorymanagement.Createandmaintainroomblocksforgroupsandcoordinateroominglists.Modify,confirm,andcancelreservationswhileensuringallreservationdetailsareaccurate.Monitorroomavailabilityandcommunicatebookingtrendsandoccupancyforecaststomanagement.Coordinatespecialguestrequests,VIParrivals,accessibilityneeds,andotheraccommodationswithoperationaldepartments.Resolvereservationconcernsandguestinquiriespromptly,escalatingissueswhennecessary.SalesSupportAssistwithrespondingtoaccommodationinquiriesandpreparingquotations,proposals,andagreements.Followupwithprospectiveandexistingclientstosecurebookingsandmaintainstrongcustomerrelationships.Supportbusinessdevelopmenteffortsbyassistingwithcorporateaccounts,groupbusiness,sportsteams,touroperators,andlocalorganizations.Maintainclientdatabases,accountrecords,andbookinghistoriesusingthehotel'spropertymanagementandCRMsystems.Preparedaily,weekly,andmonthlysalesandreservationsreports,includingoccupancy,bookingpace,andrevenuetracking.Conductmarketresearchtoidentifynewbusinessopportunitiesandmonitorcompetitorpricingandpromotions.Assistwithpromotionalmaterials,hotelfactsheets,andsalescollateral.Collaboratewiththehotel'smarketingorsocialmediarepresentativetopromotehotelpackagesandspecialoffers.AdministrativeResponsibilitiesAnswerincomingcallsandrespondtoguestandclientinquiriesprofessionally.Preparecorrespondence,reservationconfirmations,reports,andotherdepartmentaldocuments.Maintainorganizedelectronicandpaperfilingsystems.Scheduleappointmentsandmeetingsasrequired.Orderandmaintainofficesuppliesforthedepartment.Ensurereservationrecords,contracts,andclientinformationremainaccurateandconfidential.Collaboration&OperationsWorkcloselywithFrontDesk,Housekeeping,Maintenance,andFinancetoensureguestroomsarepreparedandguestexpectationsaremet.Communicatearrivals,departures,roomblocks,specialrequests,andoperationalupdatestorelevantdepartments.Assistoperationaldepartmentswhenrequiredtosupportoverallhoteloperations.Promoteteamworkthrougheffectivecommunicationandcollaborationacrossalldepartments.Performotherdutiesasassigned.QualificationsDiplomaorpost-secondaryeducationinHospitality,BusinessAdministration,Tourism,orarelatedfieldisconsideredanasset.Minimumof2–3yearsofexperienceinhotelreservations,frontdesk,hotelsalessupport,orhospitalityadministration.ExperienceusinghotelPropertyManagementSystems(PMS)andMicrosoftOfficeapplications.ExperiencewithCRMsoftwareisconsideredanasset.Excellentcustomerserviceandinterpersonalskills.Strongverbalandwrittencommunicationabilities.Excellentorganizationalandtimemanagementskillswithstrongattentiontodetail.Abilitytomultitaskandprioritizeinafast-pacedhospitalityenvironment.Professionaltelephoneetiquetteandproblem-solvingskills.Basicmathematicalandreportingskills.Abilitytoworkindependentlyandcollaborativelywithinasmallteam.Availabilitytoworkweekdays,weekends,holidays,andoccasionaleveningsasbusinessdemandsrequire.Weareopentoallqualifiedcandidatesandencourageadiverserangeofapplicantstobringtheiruniqueperspectivestoourteam.Weareanequalopportunityemployer.IfyourequireanaccommodationfortheapplicationprocessinaccordancewiththeOntarioHumanRightsCodeandtheAccessibilityfor OntarianswithDisabilitiesAct,thealternateformatsforcontactingusareasfollows:WedonotuseAIaspartoftherecruitmentprocess.Thispostingisopenforanexistingvacancy.Thankyoutoeveryonewhohasexpressedinterestinacareerwithus.Onlythoseselectedforaninterviewwillbecontacted.#J-18808-Ljbffr

📌 Reservations Coordinator (Winnipeg)
🏢 aqam
📍 Winnipeg