The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate administrative support to Coast Hotels within the Central Reservations Department. This is a full time hybrid position working 8-hour shifts, 5 days per week. Availability to work weekends, evenings, and statutory holidays is required.

Responsibilities: Acts as a key point of contact for Central Reservations, responding to and processing reservation inquiries by phone, e-mail and fax Liaises with Ambassadors and guests to facilitate work outcomes and uses selling techniques to promote packages and achieve targeted room sales figures Handles a variety of confidential administrative tasks such as processing guests’ personal information, and handling guest complaints and concerns

Drafts correspondence and coordinates related materials

Maintains accurate and organized files and records Demonstrates a customer service attitude with ambassadors,



as well as toward external vendors and contacts Other duties as required Skills/Knowledge/Experience: Secondary School Diploma 1-2 years of related experience with at least 6 months in a customer service role Proven ability to learn and operate new technologies Advanced communication, interpersonal, and customer service skills Some experience with conflict resolution required Intermediate level in the use of MS Office Suite Understands/speaks a different language is an asset Knowledge of hotel reservation systems an asset Previous experience in the hotel industry an asset Exemplifies Coast’s core values and enjoys working in a culture of accountability

Able to work a flexible schedule which includes evenings, weekends and holidays - Shifts will include evenings Saturday and Sunday.

📌 Reservations Agent (Vancouver)
🏢 Coast Hotels
📍 Vancouver