Join our vibrant team as a Reservations Supervisor, where you will manage day-to-day operations and enhance service delivery in our reservation department.

Your role will be central to ensuring guest satisfaction. In the role of Reservations Supervisor, you will oversee a diverse team responsible for handling reservation inquiries efficiently. You will be tasked with training and developing team members while ensuring that daily workloads are organized and revenue-oriented. Additionally, you will have the opportunity to create incentive programs that promote a collaborative and enjoyable work workplace. Key Responsibilities:

- Manage incoming reservations calls and emails
- Oversee shift workload for optimal efficiency
- Ensure prompt handling of guest inquiries
- Develop and oversee training manuals
- Establish strong communication with Front Office Requirements:
- Experience in reservations and team supervision
- Ability to motivate and develop a diverse team
- Strong organizational and communication skills
- Knowledge of sales training practices
- Commitment to safety in the workplace Drive guest satisfaction through effective team leadership in our Reservations department.

📌 Reservations Team Supervisor Position (Banff)
🏢 Canadian Rocky Mountain Resorts
📍 Banff