Resort Supervisor

Overview

Richca Hotel Group is seeking a reliable, guest-focused, and experienced Resort Supervisor to join our team in Hope, BC.

This is a hands-on supervisory position responsible for supporting daily hotel operations, supervising team members, assisting guests, and maintaining service standards.

Work Locations

- Richca Chalets Resort – 456 Trans-Canada Highway, Hope, BC

Key Responsibilities

- Supervise daily resort operations and support team members
- Provide training and guidance to front desk and resort staff
- Handle guest check-ins, check-outs, reservations, payments, and inquiries
- Respond professionally to guest concerns and resolve service issues
- Coordinate with housekeeping and maintenance regarding room status and guest needs
- Monitor reservations through resort systems, Expedia, Booking.com, and other platforms
- Complete daily checklists, shift reports, and basic administrative duties
- Conduct room and property inspections when required
- Assist with laundry, bedding, linen handling, and room preparation when operationally required
- Ensure resort policies, cleanliness, safety, and guest service standards are followed

Qualifications

- Minimum 1 year of supervisory or management experience in a hotel, restaurant, food service, or hospitality environment
- Strong leadership,



communication, and customer service skills
- Organized, responsible, and able to handle multiple priorities
- Comfortable using computers, email, and reservation systems
- Able to work independently and as part of a team
- Willing to provide hands-on operational support when needed
- Versatile availability, including weekends and holidays
- Must be legally eligible to work in Canada

Previous hotel front desk experience, PMS/OTA experience, and additional language skills are considered assets. Why Join Us?

- Optional free staff accommodation, subject to availability
- Flexible scheduling
- Friendly and supportive team
- Training and career advancement opportunities
- Performance-based wage reviews and bonus opportunities may be available

Apply Today Please submit your resume and earliest available start date.

Email: [email protected]

Subject: Application – Resort Supervisor – Location – Your Name

Only candidates selected for further consideration will be contacted.

Pay: $3,600.00-$4,200.00 per month

Benefits

- Company events
- Flexible schedule
- On-site parking

Education:
- Bachelor's Degree (required)

Experience:
- Supervising: 1 year (required)

Work Location: In person

📌 Resort Supervisor (Hope)
🏢 Richca Hotel
📍 Hope