Elevate your career in customer service at iA Financial Group, a top employer in Canada. As a Bilingual Customer Service Representative, you will support policyholders and partners in a non-sales setting.
In this role, you will engage with clients daily, handling both French and English interactions. You'll respond to inquiries, manage claims, and document processes, all while contributing to a positive team culture focused on continuous improvement. Your strong interpersonal skills will shine through as you assist clients with complex cases and follow-ups.
Key Responsibilities:
• Respond to incoming calls and emails from clients
• Conduct outbound follow-up calls as needed
• Explain processes and document customer interactions




• Update client records and manage claims requests
• Participate actively in team meetings and idea sharing
Requirements:
• Experience in customer service roles
• Bilingual in French and English for client communications
• Strong teamwork and interpersonal skills
• Ability to use various software applications
• Comfort in fast-paced environments
Support iA's mission and enhance your customer service skills while working in a collaborative environment.
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📌 Bilingual Customer Service Representative at iA (Quebec City)
🏢 Iaawg
📍 Quebec City