Department: Restaurant

Position: Server

Status: Part Time/ Early mornings, weekend and holiday availability; 2 vacancies

Report to: Restaurant Manager/Assistant Restaurant Managers

Wage $19.01/hr

Sope & General Purpose:

Credentials required

· Food Handlers Certificate, Smart Serve.

· Must be of legal age to mix and serve alcoholic beverages

· Experience: 1 month to 1 year.

Food and Beverage Serving Skills:

· Serve food and beverages,

· General plate service

· Present bills to customers and accept payment in cash, credit or debit cards, room billings or vouchers

· Describe menu items including daily specials for customers. Advise on menu selections

· Wine and Stewarding/Serving Skills: Describe and advise on wine selection; present, open, pour and serve wine in appropriate wine glassware.

· Maintain a clean working workplace

· Wash and put away glassware

· Determine levels of guests alcohol consumption and make appropriate calls, document any issues with guests

· Opens or closes dining room (and bar depending on scheduled shift)

· Insuring proper stock levels.

· Cleaning of glass washer and ensuring proper chemicals are utilized, PH testing as needed

Additional Skills:

· Suggestive selling and upselling

· Ensure all orders are taken and ordered correctly





· Be alert and attentive to all guest requests

· Staying up to date on current menu selections

· Aware of the kitchen running low on items and communicate to all staff

· Properly open pour and serve wine at the table

· Customer service oriented;

· Address customers complaints or concerns;

· Assist customers with special needs;

· Enforce provincial/territorial liquor legislation and regulations;

· Balance cash and record sales;

· Clear and clean tables, trays and chairs;

· Load bus pans and trays; Set tables;

· Replenish condiments and other supplies at tables and serving areas; Replace linen.

· Essential Skills: Reading text;

· Document use; Numeracy; Writing; Communication; Working with others; Problem solving; Decision making; Critical thinking; Job task planning and organizing; Significant use of memory; Finding information; Computer use; Continuous learning.

· Have knowledge of hotel fire and safety procedures.

· Maintain a high level of customer service at all times.

· Handle guest enquiries.

Job Type: Part-time

Pay: $19.01 per hour

Experience

- serving: 1 year (preferred)

Licence/Certification:
- Smart Serve (preferred)
- Food Handler Certification (preferred)

Work Location: In person

📌 Restaurant Server (Gloucester)
🏢 Hilton Garden Inn Ottawa Airport
📍 Gloucester