Enhance the customer journey with Ribbon as an AI Hiring Platform Specialist. Focus on troubleshooting, technical assistance, and ensuring clients maximize their platform usage. In this hands-on position, you will be responsible for supporting Ribbon’s customers effectively.

The role combines technical knowledge with a customer-first mindset to improve the overall experience for hiring teams and candidates. Engage with internal teams to resolve technical issues and provide effective onboarding support. Key Responsibilities:

- Act as the first point of contact for user inquiries
- Investigate and troubleshoot technical problems promptly
- Help onboard and enable customers with platform features
- Maintain transparent documentation and helpful resources




- Identify and escalate recurring system challenges and feedback Requirements:
- 1-3 years in a relevant technical support or success role
- Strong analytical and problem-solving capabilities
- Exceptional communication and customer interaction skills
- Detail-oriented with a focus on accuracy and follow-through
- Previous experience with ATS or related systems is beneficial Support Ribbon’s mission in shaping hiring processes by providing expert guidance and efficient technical solutions.

📌 Ribbon AI Hiring Platform Specialist (Toronto)
🏢 Ribbon
📍 Toronto