Join KROON Electric as an Implementation Specialist focusing on SaaS solutions and customer success. This role requires delivering technical training, facilitating onboarding, and managing product configurations.
As a Technical Product & Implementation Specialist, you will be the go-to expert for clients using our SaaS platform. This position involves a variety of tasks including platform implementation, training, and customer support. Your influence will be pivotal in ensuring clients not only adopt but also maximize their use of the platform.
Key Responsibilities:
• Configure client instances and maintain configuration standards
• Provide front-line support to resolve user issues
• Conduct software demonstrations for prospective clients




• Offer training sessions and develop user guides
• Translate customer feedback into actionable development insights
Requirements:
• Degree in IT, Electrical Engineering, or related field
• 3-5 years of experience in software implementation
• Project management experience preferred
• Solid communication and presentation skills
• Ability to travel across North America
Utilize your skills in a role that prioritizes customer engagement and product excellence at KROON Electric.
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📌 Implementation Specialist for SaaS Solutions (Ottawa)
🏢 KROON
📍 Ottawa