Support client transformations as a Field Support Analyst with MNP Digital. This position focuses on resolving client technical challenges both onsite and remotely.
In this office-based role in Burlington or Mississauga, you will be instrumental in addressing a range of Tier 1 to Tier 3 incidents. Your day-to-day tasks include delivering exceptional customer service, assessing technical issues, and following proper escalation paths. Your proactive approach will contribute to improving client satisfaction and operational efficiency.
Key Responsibilities:
• Address technical issues and service requests directly
• Provide solid customer service in various formats
• Ensure compliance with internal policies and SLAs




• Create and review Knowledge Base articles
• Conduct root cause analysis and known error documentation
Requirements:
• IT customer service experience (5 years)
• Relevant diploma, IT certifications, or equivalent experience
• Knowledge of MS 365, Active Directory, and authentication methods
• ITIL v4 and Azure Administrator Associate certification required
• Skills in Windows and Mobile OS troubleshooting
Harness your skills at MNP Digital, impacting clients positively through effective technical support.
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📌 MNP Digital Field Services Analyst (Mississauga)
🏢 MNP
📍 Mississauga