Lead the Membership and Rewards Support team at AMA in a hybrid role designed for natural people leaders. Your expertise in coaching and mentoring will enhance exceptional member experiences.

As the Team Lead, you’ll foster a culture of engagement and continuous improvement for your team at AMA. This role requires robust communication skills, expertise in technology adaptation, and the ability to manage multiple priorities effectively. Join a company that values your contributions while you build meaningful member relationships and improve service delivery.

Key Responsibilities:



• Lead daily operations of the Membership and Rewards Support team • Coach and mentor team members in service standards • Foster employee engagement and celebrate high performance • Monitor service levels across various channels • Implement process improvements to enhance member experiences

Requirements: • High school diploma or equivalent experience • Experience in customer service or contact center roles • Leadership experience is preferred • Understanding of membership and rewards systems • Strong coaching and communication skills

Make a direct impact on member satisfaction and team success with your leadership at AMA. #J-18808-Ljbffr

📌 Team Lead Membership Operations Hybrid (Winnipeg)
🏢 albertamotorassociation
📍 Winnipeg