As Sales Manager in MCI's call center, spearhead strategies that elevate customer interactions and boost sales. This role requires a blend of leadership and operational management skills. This site-based position emphasizes the importance of customer experience across various channels.

You'll mentor supervisors, implement effective operational strategies, and oversee performance metrics. Your goal will be to foster a culture of accountability and continuous improvement while promoting a high-performing team setting. Key Responsibilities:

- Direct a team of inbound and outbound call representatives
- Implement effective coaching for enhanced customer service
- Analyze and improve performance metrics consistently
- Lead motivation and development strategies for your team
- Develop quality assurance methods for service delivery Requirements:
- Must have background in call center management
- Excellent verbal and written communication skills
- Ability to manage diverse teams and tasks effectively
- Knowledge of data entry and computer applications
- Strong aptitude for conflict resolution and problem-solving Bring your leadership and customer service skills to MCI and make an impact!

📌 Sales Manager for Call Centers (Sydney)
🏢 Mass Markets
📍 Sydney