Job Title: Sales Representative – IT Services / Break-Fix & Field Services

Job Type: Full-Time

Industry: Information Technology Services

Compensation: Base Salary + Commission + Performance Incentives

We are looking for a motivated and results-driven Sales Representative to grow our IT Break-Fix, Field Services, and Onsite IT Support business.

The ideal candidate has experience in B2B IT services sales and understands how to develop relationships with MSPs, system integrators, technology companies, retailers, and enterprise organizations.

Your primary responsibility will be to identify new clients, build a qualified sales pipeline, and convert opportunities into long-term service contracts and project-based business.

Responsibilities

- Generate new business for IT Break-Fix and Field Services.
- Prospect potential customers through cold calling, email, LinkedIn, referrals, and networking.
- Identify and approach MSPs, system integrators, IT service providers, OEMs, retailers, and enterprise customers.
- Develop relationships with IT Managers, Service Delivery Managers, Vendor Managers, Procurement teams, and other decision-makers.
- Sell onsite and remote IT support services.
- Develop opportunities for nationwide and multi-location field-service programs.
- Identify companies requiring subcontracted or white-label IT field services.
- Prepare quotations, proposals, presentations, and service rate cards.
- Negotiate service rates and commercial terms.
- Maintain and manage an active sales pipeline.
- Follow up consistently on leads and proposals.
- Work closely with operations and dispatch teams to ensure customer requirements can be delivered.
- Grow existing accounts by identifying additional services, projects, and locations.
- Meet monthly and quarterly sales targets.

Services You Will Sell

Our service portfolio includes

- IT Break-Fix Services
- Onsite IT Support
- Field Technician Dispatch
- Desktop & Laptop Support
- POS Installation & Troubleshooting
- Network Troubleshooting
- Router,



Switch & Access Point Installation/Replacement
- Printer & Peripheral Support
- Smart Hands Services
- IMAC Services
- Hardware Refresh & Upgrade Projects
- Site Surveys
- Rack & Stack Services
- Multi-Site IT Deployments
- IT Staff Augmentation
- Managed IT Support
- After-Hours & Emergency IT Support

Qualifications
- 2+ years of B2B sales or business development experience preferred.
- Experience selling IT services, MSP services, IT field services, break-fix services, technology solutions, or IT staffing is strongly preferred.
- Strong cold-calling and outbound prospecting skills.
- Experience using LinkedIn and CRM/sales tools.
- Excellent written and verbal communication skills.
- Strong negotiation and relationship-building abilities.
- Comfortable communicating with technical and executive-level decision-makers.
- Ability to independently manage leads from prospecting through closing.
- Goal-oriented and comfortable working with sales targets.

Ideal Candidate We are particularly interested in candidates who already understand the IT services/MSP ecosystem and have experience developing B2B accounts.

Existing relationships with MSPs, system integrators, IT outsourcing companies, OEMs, retailers, restaurant chains, healthcare organizations, financial institutions, or multi-location businesses would be an advantage.

Compensation

- Competitive base salary
- Sales commission
- Performance-based incentives
- Additional incentives for new recurring accounts and major contracts

Pay: $36,500.00-$125,979.30 per year

Benefits

- Adaptable schedule
- On-site parking

Application question(s):
- Do you have experience selling IT Break/Fix, onsite field support, or technician dispatch services to business clients?
- Do you currently have experience or an existing network of contacts within MSPs, IT service providers, system integrators, or enterprise IT departments?
- Please describe how you would find and approach a new MSP or enterprise customer that needs nationwide IT Break/Fix or Field Services

Experience:
- IT Sales: 2 years (required)

Work Location: In person

📌 Sales Representative – IT Services / Break-Fix & Field Services (Vancouver)
🏢 XENAI
📍 Vancouver