Join The Home Depot as a Customer Experience Manager, leading service excellence and operational standards. Inspire associates to deliver exceptional customer service experiences.
In your role as Customer Experience Manager at The Home Depot, you will oversee store operations, ensuring top-notch customer service and team performance. Your leadership will guide associates in addressing service issues, managing escalations, and preparing the store for peak times. Collaboration with store management will be key to talent development and performance evaluations.
Key Responsibilities:
• Enhance associate engagement and customer service quality
• Provide coaching and feedback for optimal service techniques
• Handle customer service escalations efficiently
• Coordinate store openings and closing processes
• Ensure effective monitoring of checkout efficiency
Requirements:
• Minimum of 2 years in customer service desirable
• 1-2 years in retail or trade preferable
• 1 year in a leadership role required
• High school diploma or equivalent necessary
• Must maintain a adaptable work schedule
Drive exceptional customer interactions and team dynamics at The Home Depot.
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📌 The Home Depot Customer Experience Leader (Edmonton)
🏢 The Home Depot
📍 Edmonton