Position: Salesforce Technical Lead – Production Support

Location: Toronto, ON (Onsite)

Employment Type: Full time

Total Experience: 10+ Years

We are seeking an experienced Salesforce Support Delivery Lead / Technical Lead to own L2/L3 production support, incident management, release management, and platform governance . Hands-on Copado experience is mandatory.

Key Responsibilities:

- Lead P1/P2 incident management, triage, resolution, stakeholder communication, and SLA adherence.
- Drive RCA and problem management, including permanent fixes and preventive actions.
- Support release/change management, production deployments, validation, rollback planning, and post-release verification using Copado.
- Troubleshoot Apex, Flows, Validation Rules, integrations (REST/SOAP), middleware, security, profiles, and permission sets.
- Monitor platform health,



integrations, and data integrity while ensuring Salesforce best practices.
- Coordinate with Dev, QA, DevOps, business, and IT teams.
- Lead and mentor support analysts/junior admins and manage support/on-call rotations.
- Maintain SOPs, runbooks, knowledge articles, governance, compliance, monitoring, and continuous improvement.

Required Skills:

- Strong Salesforce technical and production support experience
- Apex, Flows, Validation Rules
- REST/SOAP APIs and middleware integrations
- Incident, Problem, Change & Release Management
- Salesforce security and governance
- Strong stakeholder and team leadership skills

📌 Salesforce Technical Lead - Production Support (Toronto)
🏢 Ku0026K Global Talent Solutions
📍 Toronto