Role Name: Ariba Support Lead

Work site: (Remote)

Start date: Immediate availability.

Background check MANDATORY

Contract position

Job Summary The SAP Ariba Support Lead is responsible for managing and supporting SAP Ariba applications across Source-to-Pay (S2P) processes. This role oversees production support, incident management, enhancements, and ensures system stability and performance. The lead works closely with business stakeholders, technical teams, and vendors to ensure seamless procurement operations.

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Key Responsibilities

- Application Support & Operations
- Provide L2/L3 production support for SAP Ariba modules (Buying, Invoicing, Sourcing, Contracts, Supplier Lifecycle & Performance, etc.)
- Monitor system performance and proactively identify and resolve issues
- Handle incident, problem, and change management as per ITIL processes
- Ensure adherence to SLAs and KPIs
- Team Leadership
- Lead and mentor a team of Ariba support analysts
- Allocate tasks, track deliverables, and ensure quality output
- Act as the primary escalation point for critical issues
- Conduct knowledge-sharing sessions and training
- Stakeholder Management
- Collaborate with procurement, finance, and supply chain teams
- Gather and analyze business requirements for improvements
- Communicate system updates, outages, and enhancements effectively
- Integration & Technical Oversight




- Manage integrations with SAP ECC/S4HANA using CIG (Cloud Integration Gateway) or middleware
- Work with APIs, IDocs, and web services related to Ariba
- Coordinate with technical teams for bug fixes and enhancements
- Continuous Improvement
- Identify opportunities to optimize procurement processes
- Drive automation and standardization initiatives
- Support implementation of new Ariba features and upgrades
- Compliance & Governance
- Ensure compliance with organizational policies and audit requirements
- Maintain documentation (process maps, SOPs, knowledge articles)
- Support internal and external audits

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Required Skills & Experience

Technical Skills

- Solid experience in SAP Ariba modules:

o Ariba Buying & Invoicing o Ariba Sourcing o Ariba Contracts o Supplier Lifecycle & Performance (SLP)
- Experience with Ariba integration (CIG/Middleware)
- Understanding of Source-to-Pay (S2P) processes
- Familiarity with SAP ECC or S/4HANA
- Knowledge of IDocs, APIs, and web services

Functional Skills

- Procurement and supply chain domain knowledge
- Ability to troubleshoot functional issues
- Experience in configuration and enhancements

Soft Skills

- Strong leadership and team management
- Excellent communication and stakeholder management
- Problem-solving and analytical mindset
- Ability to handle high-pressure production environments

📌 SAP Ariba Support Lead (Canada)
🏢 Ardent Softsol
📍 Canada