Job Summary

We are seeking an experienced

SAP Ariba Support Lead to manage and support SAP Ariba applications across

Source-to-Pay (S2P)

processes. The ideal candidate will provide L2/L3 production support, lead a support team, manage critical incidents and enhancements, and work closely with business and technical stakeholders to ensure stable and efficient procurement operations.

Key Responsibilities

- Provide

L2/L3 production support for SAP Ariba, including Buying &

- Invoicing, Sourcing, Contracts, and SLP.

- Lead incident, problem, and change management activities while ensuring SLA/KPI compliance.

- Monitor system performance and troubleshoot functional and integration issues.

- Lead and mentor Ariba support resources and act as the escalation point for critical issues.

- Collaborate with Procurement, Finance, Supply Chain, technical teams, and vendors.

- Support

Ariba integrations with SAP ECC/S/4HANA using CIG/Middleware

.

- Work with

IDocs, APIs, and web services to troubleshoot and support integrations.

- Drive enhancements, process improvements, automation, and standardization initiatives.

- Support Ariba upgrades and new functionality.

- Maintain SOPs, process documentation, knowledge articles, and audit documentation.

Required Skills





- Strong hands-on experience with

SAP Ariba

.

- Experience with:

- Ariba Buying &
- Invoicing

- Ariba Sourcing

- Ariba Contracts

- Supplier Lifecycle &

- Performance (SLP)

- Strong

SAP Ariba CIG / Cloud Integration Gateway experience.

- Experience with

SAP ECC and/or S/4HANA

.

- Knowledge of

IDocs, APIs, and web services

.

- Strong understanding of

Source-to-Pay / Procurement processes

.

- Experience in production support, troubleshooting, configuration, and enhancements.

- Strong leadership, communication, and stakeholder management skills.

- Experience working in high-volume production support environments.

Preferred

- ITIL / Incident, Problem &
- Change Management experience.

- Experience leading onsite/offshore or distributed support teams.

- Experience with Ariba upgrades and continuous improvement initiatives.

- Strong documentation and knowledge-transfer experience.

Ideal Candidate The ideal candidate is a

Senior SAP Ariba Consultant / Ariba Lead with robust production support and CIG integration experience

, combined with the ability to lead a support team and communicate effectively with business stakeholders.

📌 SAP Ariba Support Lead (Canada)
🏢 Axiom Global Technologies
📍 Canada