Lead the Digital Service Desk team at Scarborough Health Network, ensuring top-notch technical support and customer service. This full-time position manages critical IT operations across multiple sites.

As the Digital Service Desk Lead, you will oversee a dedicated team, managing technical support and ensuring continuous operational improvements. Your expertise will help maintain high service standards, with responsibilities spanning Tier 1 and Tier 2 support, escalation management, and vendor collaboration. You will be integral in implementing training programs while monitoring key performance metrics to optimize service delivery.

Key Responsibilities:



• Manage the Digital Service Desk team for 24/7 coverage • Provide Tier 1 and Tier 2 support for clinical operations • Track service desk metrics including user satisfaction • Implement self-service and automation improvements • Lead problem management for critical incidents

Requirements: • University degree or 3-year diploma in IT • 5 years of progressive healthcare IT experience • Advanced knowledge of Active Directory and ITIL practices • Endpoint management across Windows and macOS • Relevant IT certifications such as CompTIA A+, Network+, or CCNA

Elevate your IT service management skills in a vibrant healthcare workplace at Scarborough Health Network. #J-18808-Ljbffr

📌 Digital Service Desk Lead at SHN (Winnipeg)
🏢 SHN Scarborough Health Network
📍 Winnipeg