Join Ramp as a Senior Scaled Customer Activation Manager in Toronto, Canada. Drive customer onboarding, enhancing self-service engagement through streamlined processes in a hybrid environment.

This pivotal role focuses on activating self-service accounts and expands Ramp's customer success initiatives. You will oversee onboarding for SMB accounts, manage cross-functional collaboration, and mentor junior members. Your insights into customer data will help shape future strategies, ensuring high satisfaction during the onboarding journey.

Key Responsibilities: • Activate Ramp's customer accounts, facilitating onboarding • Ensure smooth onboarding for micro-SMB and SMB clients • Juggle multiple tasks related to customer services • Relay customer feedback to product development teams • Mentor team members in best practices

Requirements: • 3+ years in sales or product operations • Exceptional verbal and written communication skills • Proven success managing over 100 customers • Solid analytical and project management abilities • Nice to have: accounting background

Shape customer success while advancing your career within Ramp's innovative team.

📌 Scaled Customer Activation Manager in Toronto
🏢 RAMP
📍 Toronto