Become an integral part of Enercare as a Workforce Management Analyst. This full-time role emphasizes leveraging AI and predictive analytics for improved call volume forecasting and capacity planning.Located in Niagara/Markham, you will support efficient workforce planning for a Home Services contact center. Your analytical skills and expertise with AI-powered tools will help develop accurate staffing models and enhance service delivery.
This position is suitable for intermediate-to-senior professionals with experience in contact centers and advanced Microsoft Excel capabilities.Key Responsibilities:- Utilize AI tools to enhance call volume forecasting accuracy- Develop staffing models and capacity plans for effective operations- Analyze historical data to improve forecasting decisions- Create dashboards and reporting tools for data-driven actions- Present workforce insights to senior leadershipRequirements:- 4–7+ years in Workforce Management or Contact Center Operations- Proficiency in AI-assisted forecasting solutions- Advanced skills in Microsoft Excel, including forecasting models- Strong understanding of contact center metrics- Experience with data analysis and business intelligence toolsBring your analytical mindset and workforce expertise to Enercare's mission of exceptional customer service.#J-18808-Ljbffr