Elevate your career at Seaway Express as a Customer Support Specialist in Cornwall, Ontario. Be the frontline of customer inquiries and shipment tracking in a fast-paced environment. This role at Seaway Express calls for a dedicated Customer Support Specialist focused on client satisfaction and effective communication.

You will manage inquiries via phone and email, providing customers with timely updates on their shipments and resolving any issues that arise. Your ability to liaise effectively and maintain accurate records will contribute to our commitment to exceptional customer service. Key Responsibilities:

- Manage inquiries promptly through calls and emails
- Track shipments and provide accurate updates
- Address and resolve shipment concerns positively
- Maintain shipment information in the management system
- Audit freight rates for accuracy and compliance Requirements:
- Experience in customer service, ideally in transportation
- Robust communication skills, both verbal and written
- Bilingual (English and French) is beneficial
- Proficient in Microsoft Office Suite
- Ability to multitask and manage priorities Join Seaway Express and play a crucial role in enhancing customer satisfaction in logistics.

📌 Seaway Express Customer Support Specialist (Northeastern Ontario)
🏢 Canada Cartage Group
📍 Northeastern Ontario