Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented opportunities.
Why You’ll Love Us Outstanding company culture.
Work that stays in the workplace, to ensure you can relax at home.
Company matching RRSP’s so you don’t have to work forever.
Generous vacation allowance with additional paid sick days so you can use your vacation time for, you know, vacation.
Our growth as human beings should never end and no matter what people say, it’s never too late to learn a new skill! We will support your journey to grow.
All the standard advantages you are used to, plus access to free counselling for employees and family. With experts in areas like family support, life balance, career, and nutrition we’ve got you covered because we could all use a little help from time to time.
Duties/Responsibilities:
Assist customers with their purchases in-store and over phone or email
Relay delivery dates, inventory, and promotions between vendors and customers
Research product for customers and provide recommendations on our assortment of products
Enter, pick and pack sales orders generated at the counter
Provide exceptional assistance to in-store customers
Maintain and clean the counter area including any merchandising displays
Monitor internal stock and inform purchasing team about potential low inventory levels
Follow up on backorders with vendors and provide customer with accurate delivery dates
Process returns to customers both on account and through cash sales
Respond to afterhours emergency calls according to schedule
Participate in an annual inventory count
Qualification/Experience:
Strong customer service skills
Knowledge of HVAC industry and parts considered an asset
High School Diploma, HVACR, or trade experience
Knowledge of products sold in HVACR industry; preference given to those with in-depth knowledge of hydronics
Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment
Outstanding history of building and fostering strong relationships with customers, vendors and teammates
Comprehensive product knowledge and willingness to continually learn about new product offerings
Forklift experience is an asset
Ability to learn and operate order processing software (Eclipse)
Additional Requirements:
Working remotely is not an option.
Salary/Benefits: Competitive compensation and benefits package.