Business Analyst – Senior (Level 3)

Role Overview The Ministry seeks Senior Business Analysts to join the Project Management & Program Delivery team, collaborating with solution vendors and stakeholders to design and deliver user‑focused digital solutions.

Key Responsibilities

- Lead hybrid agile teams (Scrum, XP, waterfall mix) to design and evaluate online user experiences and content strategies.
- Define product vision, design criteria, planning activities, communication protocols, prioritization, and transition requirements.
- Apply evidence‑based approaches (analytics, interviews, testing) to improve design choices.
- Ensure compliance with WCAG 2.0/2.1 accessibility standards and Ontario Digital Service Standard.
- Visualize and design digital solutions that are simple, user‑friendly, and accessible.
- Assess user needs, goals, and pain points; lead usability testing and define metrics.
- Manage backlog, prioritize features, and decide release timing to maximize feedback.
- Conduct stakeholder consultations, identify trends, and assess feature requests.
- Guide the team in content design, wireframes, templates, navigation, functional specs, and prototypes.
- Provide mentorship, coaching, and subject matter expertise in usability, accessibility, and design.
- Lead prototyping, ensuring current features meet standards before deployment.
- Deliver project status reports, risk mitigation strategies, and executive presentations.
- Translate concepts into user flows, mock‑ups, and prototypes; rapidly test and iterate.
- Troubleshoot UX limitations, adjust layouts based on feedback, and ensure timelines are met.

Technical Skills
- 6+ years designing online user experiences for complex digital solutions.
- Proficiency with design tools (Photoshop, Illustrator, InDesign, Balsamiq, InVision).




- Experience in responsive/mobile‑first design, typography, and information architecture.
- Knowledge of usability principles, accessibility standards (WCAG 2.0/2.1 A & AA), and interaction design.
- Familiarity with Microsoft Azure, backlog tools (JIRA, Azure DevOps, Pivotal Tracker), and collaboration platforms (MIRO, Confluence, Trello, Office 365, Google Drive, Zoom, Slack, Teams).
- Scrum master experience preferred.

People Skills
- Strong communication, collaboration, and negotiation skills.
- Effective facilitation, presentation, and time‑management abilities.
- Leadership in guiding teams and building stakeholder relationships.

Analytical & Problem‑Solving
- Expertise in design thinking and user‑centric approaches.
- Ability to resolve issues quickly, provide recommendations, and translate business goals into digital experiences.
- Strong research skills to identify industry trends and recommend improvements.

Deliverables
- Product vision, roadmap, and strategy (audience, problems, value propositions).
- User epics, stories, backlog, sprint plans.
- Requirements (functional/non‑functional), test strategies, and cases.
- Customer insights from end‑user research.
- KPIs, metrics dashboards, and success criteria.
- Continuous delivery of product features via agile methodologies.
- Risk mitigation strategies and executive communications.
- Support for development/testing teams: defect logs, test plans, UAT, integration testing, risk documentation.

Evaluation Breakdown
- Technical Skills – 40%
- People Skills – 30%
- Analytical & Problem‑Solving – 30%
- Hybrid: 3 days in office

Must Haves:

- Significant UX design experience for complex digital solutions.
- Agile/Scrum delivery expertise (Scrum master preferred).
- Basic Azure knowledge.
- Proficiency with collaboration and backlog tools.
- 6+ years BA experience.

📌 Senior Business Analyst (Agile/Scrum, UX Design, Azure, JIRA, Collaboration Tools, 6+ yrs BA Experience) (Toronto)
🏢 CCI- Computer Consultants International
📍 Toronto