Elevate your career with Aviva Canada as a Senior Unified Communications and Contact Centre Administrator. Leverage your expertise in Five9 and cloud technologies to boost customer engagement. In this senior role, you will utilize your extensive knowledge of contact centre operations to ensure seamless functionality of Aviva's Five9 platform.

Your journey includes delivering solutions for IVR, ACD, and omnichannel routing while collaborating with internal teams and vendors to enhance customer experiences. With a focus on operational excellence, you will play a vital part in driving sustainable improvements in service delivery. Key Responsibilities:

- Administer and optimize the Five9 CCaaS platform
- Design and implement contact centre solutions effectively




- Monitor system performance and voice quality
- Troubleshoot complex telephony and application issues
- Collaborate with stakeholders to recommend platform enhancements

Requirements:

- University degree in Computer Science or related field
- Over 7 years in contact centre and telephony support
- Expertise with Five9 platform in large enterprises
- Strong understanding of VoIP technologies and infrastructure
- Exceptional communication and vendor management skills

Bring your technical acumen in Five9 and telephony to Aviva's energetic team, enhancing communication and customer engagement.

📌 Senior Contact Centre Administrator at Aviva (Markham)
🏢 Aviva
📍 Markham