Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutionsUnderstand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential mattersBuild customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online bankingSupport frontline staff with scheduled cash and non-cash transactions; resolve critical issuesand report non-standard matters to managementRecommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellenceParticipate in the timely and accurate completion of business processes and proceduresEnsure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and EthicsHelp build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development,



and sharing industry knowledgeComplete a training program and accept potential transfer or geographic relocation within the assigned regionRequirementsHigh School diploma and/or 1+ years of relevant experienceInvestment Funds Canada (IFC) or equivalent within 90 days of start datePost-Secondary or Undergraduate degree in a related field preferredProficiency in MS Office (Word, Excel and Outlook), branch software, and internetKnowledge of banking solutions and processes to advise customersStrong administration, organizational, planning, and time management skillsAbility to work independently in a dynamic work workplace and handle several tasks and changing prioritiesStrong verbal and written customer communication skillsCustomer experience skillsWillingness and ability to be mobile within the Assigned District, including potential geographic relocation within the assigned regionAbility to comply with provincial employment regulationsCore CompetenciesDemonstrates expertise in customer engagement and problem resolution within banking solutions, while ensuring compliance with regulations and promoting operational excellence. Proficient in digital banking education and effective communication to enhance customer experience.#J-18808-Ljbffr

📌 Assoc., Services Bancaires Personnels En Formation - C$43,900 - C$58,600 A Year (Winnipeg)
🏢 Jobtailor
📍 Winnipeg