The Strategic Account Manager is responsible for managing all aspects of print and promo solutions contracted by clients. They design and implement strategic business plans for high-value customers, prospect for new clients, manage inbound referrals, ensure customer satisfaction, and guide customers through their buying journey.
Specifically, You Will
- Lead Generation & Engagement – Receive inbound referrals, engage prospects remotely, and nurture them with digital content.
- Sales Conversion & Portfolio Development – Convert prospects into accounts, build a mid‑market to large customer portfolio, and apply sales techniques to meet sales and margin targets.
- Client Relationship Management – Retain and expand client relationships, market current products, and resolve business continuity issues.
- Sales Process Execution – Conduct virtual meetings throughout the cycle and manage quoting, sampling, proofing, and pricing.
- Strategic Planning & Performance Monitoring – Create rolling plans, monitor performance against targets, and share best practices.
- Project & Program Management – Oversee projects from initiation to post‑delivery satisfaction and collaborate with sales support.
- Reporting & Business Development – Track sales activity,
prepare reviews, and contribute to growth plans.
What you need
- In‑depth knowledge of client relationship management strategies.
- Comprehensive knowledge of industry products and services.
- Experience with solutions selling, service skills, negotiation and relationship management.
- Strong math aptitude and profitability analysis skills.
- Data sourcing and business case modeling abilities.
- Local market selling experience with pricing, competition, and supplier knowledge.
- Effective remote‑work skills.
- Travel within the territory when required (valid driver’s license).
What you will get
- Base salary plus uncapped quarterly commission tied to sales goals and KPIs.
- Reimbursement for approved mileage and travel expenses.
- Associate discount.
- Health and dental benefits.
- RRSP/DPSP.
- Performance bonuses.
- Learning and development programs.
- Additional perks.
We are building an inclusive and diverse team. Staples Canada welcomes and values individuals from varying backgrounds and experiences. If you have a disability or special need requiring accommodation, please let us know.