Toromont Cat is looking for a Service Supervisor to join the team at our Thompson Branch! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.

Pay Type

Full Time, Permanent

Compensation

$78,705.00 to $98,379.00

The listed wage is just one component of our total rewards package, and eligibility to additional premiums may be available.

As a Service Supervisor, YOU will experience:

- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

- Model the way for secure, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies,



Programs and initiatives
- Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
- Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
- Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
- Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
- Create quotes and review and prepare invoices for internal and external customers
- Manage work-in-progress (WIP) and contamination control
- Investigate and report accidents or near misses
- Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
- Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
- Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures

Must-haves for this role:

- Minimum post‑secondary education
- Minimum 3 years of experience in a supervisory position

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📌 Service Supervisor (Thompson)
🏢 Toromont CAT
📍 Thompson