Who you are

- You are fluent in leveraging data, analytics, AI, and automation insights—using them to anticipate talent needs, guide organizational design, and influence systemic change

- You thrive in fast-moving, evolving environments, translating complex workforce insights into clear action and aligning executive stakeholders across regions to achieve measurable business outcomes

- If you see yourself as a strategic partner, business-savvy advisor, and driver of workforce transformation, this is the role for you!

- 7+ years of HRBP or equivalent experience in fast-moving, global, high-growth technology organizations, ideally supporting Industry Relations &
- Strategic Growth (IR&SG;), Partners, or GTM Operations and Sales Enablement (GTM SOE)

- Proven track record of designing and executing talent strategies that drive business outcomes, improve performance, and enable growth

- High-level understanding of GTM operating models, SaaS/CPaaS sales motion dynamics, enablement frameworks, and partner ecosystem strategies across IR&SG;, Partners, and GTM SOE

- Ability to influence senior leaders, provide data-driven recommendations, and navigate complex, cross-functional decision-making

- Demonstrated expertise in workforce planning, organizational design, leadership development, and talent retention strategies at scale

- Strong skills in data, analytics, AI, and automation insights to inform strategy, anticipate talent needs, and influence systemic change

- Comfortable operating in ambiguous, fast-paced environments, translating insights into action, and driving results across regions

- Exceptional communication, coaching, and stakeholder management skills, with the ability to build trust at all levels

- Experience leading HRBP strategy for global teams of 200+ employees, spanning multiple regions (NAMER, APJ, LATAM, EMEA)

- Prior experience managing change initiatives related to AI adoption, GTM restructures, or enablement digital transformations

- Advanced analytics or people insights experience, including using AI or automation to inform workforce decisions

- Experience advising executive leadership on complex workforce challenges, including critical skill gaps, high-potential pipelines, and organizational redesign

What the job involves

- Join the team as Twilio’s next Senior HRBP Manager, GTM – Strategic Growth, Partners &
- Sales Enablement

- We are looking for a Senior HRBP, Manager who turns people's strategy into business impact

- You thrive at the intersection of Go-To-Market strategy, partner ecosystems, sales enablement, operations, strategic growth, and carrier relations.



You are energized by complex global organizations and see yourself as a trusted advisor to senior executives—partnering directly with 1 SVP and 4 VPs across Industry Relations &

- Strategic Growth (IR&SG;), Partners, and GTM Operations and Sales Enablement (GTM SOE)—driving workforce strategies that scale teams, enhance operational performance, and shape culture across a globally distributed organization of ~175 employees

- This role is for someone who goes beyond traditional HR operations. You understand how specialized talent across IR&SG;, Partners, and GTM SOE fuel business growth, and you have a proven track record of designing strategies that attract, develop, and retain high-impact professionals across global teams (spanning NAMER, APJ, LATAM, and EMEA)

- This is an Individual Contributor role with high executive visibility and global influence, perfect for someone who excels at cross-functional collaboration, shaping high-performing cultures, and driving organizational effectiveness at scale

- As a trusted HRBP advisor to our SVP and VP leaders across Industry Relations &

- Strategic Growth (IR&SG;), Partners, and GTM Operations and Sales Enablement (GTM SOE), you will:

- Serve as the trusted HR advisor to 1 SVP and 4 VPs across IR&SG;, Partners, and GTM SOE, shaping talent strategies that drive revenue enablement, partner ecosystem expansion, and organizational performance across Product, Sales, and Finance touchpoints

- Learn and know the business inside and out, anticipating talent needs and capability gaps at scale.

Understand

SaaS/CPaaS GTM dynamics, sales enablement methodologies, partner ecosystems, and strategic growth drivers unique to IR&SG;, Partners, and GTM SOE

- Provide data-driven recommendations and strategic trade-offs on organizational design, talent allocation, capability planning, and resourcing

- Partner with leaders to cultivate a high-performing, agile, and inclusive culture hyper-aligned with business and workforce priorities

- Navigate complex transformations—workforce planning, AI adoption, reorganizations—with empathy, clarity, and influence to drive alignment and adoption across key stakeholders

- Provide confidential one-on-one coaching to senior leaders to enhance strategic thinking, drive change management initiatives, and improve performance

- Lead strategic workforce planning, skills gap analysis,



and capability assessments to ensure IR&SG;, Partners, and GTM SOE teams are structured for optimal execution

- Partner closely with Talent Development and Learning teams (TED) to evaluate talent pipelines, successor readiness, and critical skill needs across all three organizations

- Design global organizational structures that balance operational efficiency, responsiveness, and cross-functional agility across GTM SOE, Partners, and IR&SG;

- Pioneer succession planning, mobility strategies, and retention frameworks for key roles across IR&SG;, Partners, and GTM SOE

- Utilize HR analytics, predictive workforce modeling, and AI-enabled tools to generate actionable insights and guide evidence-based leadership decisions

- Partner closely with the People Data Solutions &

- AI team to develop and scale tools—including AI-powered assistants and data orchestration frameworks—to optimize insights, streamline analytics processes, and integrate multiple data sources

- Monitor and integrate external workforce trends, emerging research methodologies, and new technologies to continuously enhance marketing workforce strategy; advise on emerging risks and opportunities

- Translate complex data into clear, cohesive narratives for executives, influencing decision-making on talent, structure, and organizational design

- Continue to assess workflows to understand future of work and what puts and takes are needed to activate

- Drive seamless adoption of recent HR programs, AI tools, and workforce strategies across distributed global teams in IR&SG;, Partners, and GTM SOE

- Provide guidance on employee relations, performance management, and compliance, balancing fairness with business priorities

- Promote initiatives that embed equity, inclusion, and belonging across the marketing organization

- We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings

The application process

- Applications for this role are intended to be accepted until 08/21/26, but may change based on business needs

Benefits

- Generous annual time off in all countries

- Comprehensive health programs
- Programs to help our employees plan for their retirement needs

- Generous maternity, paternity, and adoption leaves, as well as family medical care leave

- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education

- Variety of snacks, drinks, and catered meals in each of our locations

- Work from home opportunities

📌 Senior HRBP Manager (Canada)
🏢 Twilio
📍 Canada